Privacy Policy
Last Updated July 4th, 2024
Please read this Privacy Policy carefully before using the thecopycrypt.com Website (the “Website”) operated by (“us,” “we,” “our”). This privacy notice contains important information regarding your privacy and how we may use the information we collect about you.
This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
Contact details
Post
Office 1662 109, Vernon House, Friar Lane, Nottingham, Nottinghamshire, NG1 6DQ, GB
Telephone
01159892639
gareth@thecopycrypt.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Information used for security purposes
- Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Call recordings
- Financial transaction information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- Collection of data, including call recordings and electronic communications, are justified for the purposes of evidence when defending against legal action.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
How long we keep information
While contracted services are ongoing, personal information may be stored indefinitely under lawful basis for processing.
Personal information is deleted or anonymized no later than thirty (30) days following the cessation of contracted services, unless alternative action is agreed to under (for example) the expectation of follow-up service engagement.
Who we share information with
Others we share personal information with
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Publicly on our website, social media or other marketing and information media (where appropriate)
- Debt collection agencies
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Cookie Policy & Use of Cookies
The site uses cookies to distinguish you from other users and this helps us to provide you with a good browsing and site experience. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. This small text file may include a unique identifier that distinguishes your computer or mobile device from other devices. We use the term "cookies" in this Privacy Policy to refer to website Cookies and to similar technologies that may collect information automatically when you visit our sites (such as pixel tags and web beacons).
We use the following cookies [and/or similar technologies] on our website for the following purposes:
Strictly Necessary Cookies – these are cookies that are required for the operation of our website.
Analytical or Performance Cookies – these allow us to recognize and count visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies - these are used to recognize you when you return to our website. This enables us to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting Cookies - these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose (for example, Meta Pixel Tracking).
Sale of your information
We do not sell your personal information to any third parties.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113